Please download the return form HERE
All SALE items can only be exchanged - no returns & refunds apply on the discounted items.
All products purchased from The Original Wears can be exchanged within 10 days of purchase only if:-
- The item(s) is faulty, damaged or defective at the time of delivery.
- The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased.
You must notify us within 3 days of delivery by writing to email@example.com or by calling at 0345-4006000. At The Original Wears, we look at each dispute on a case-by-case basis and tries to be fair to both parties.
Replacement will be sent in case a defected/faulty/damaged item was shipped. You will be required to email photographic evidence of the defective item at firstname.lastname@example.org, within 1 hour of receipt of product before any claims can be processed.
There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:
- Exchange request is made outside the specified time frame.
- The product is damaged because of use.
- The product has tampered.
- Anything is missing from the package including price tags, labels, original packing, freebies, and accessories.
The Original Wears does not offer a “Refund” or “Money Back Guarantee” on purchased items.