Returns & Exchanges

Please download the return form HERE 

 

All products purchased from The Original Wears can be exchanged within 10 days of purchase only if:-

  • The item(s) is faulty, damaged or defective at the time of delivery.
  • The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased.

You must notify us within 3 days of delivery by writing to theoriginalwears@gmail.com or by calling at 0345-4006000. At The Original Wears, we look at each dispute on a case-by-case basis and tries to be fair to both parties.

Replacement will be sent in case a defected/faulty/damaged item was shipped. You will be required to email photographic evidence of the defective item at theoriginalwears@gmail.com, within 1 hour of receipt of product before any claims can be processed.

There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:

  • Exchange request is made outside the specified time frame.
  • The product is damaged because of use.
  • The product has tampered.
  • Anything is missing from the package including price tags, labels, original packing, freebies, and accessories.

The Original Wears does not offer a “Refund” or “Money Back Guarantee” on purchased items.